Question 1

How do I place an order?

Accepted Answer

Have you found a product you would like to order? Place the product in your digital shopping cart by clicking the “Add to Cart” button. 
Have you finished shopping and are you already logged in? You can simply continue with your order. And if you’...

Question 2

How do I place a business order?

Accepted Answer

Create an account and state that you are a business customer. Provide the requested information such as billing address, delivery address and VAT number.
Please note that you will have to create a second account for your professional orders, even...

Question 3

What are the shipping costs?

Accepted Answer

DOMO will pay the shipping costs for orders valued at €25.00 and higher that are scheduled for delivery in Belgium.
You will pay €4.99 shipping costs for orders under €25.00. DOMO will pay the shipping costs for orders valued at €40.00 and higher...

Question 4

I have placed an order, but I want to change my order (or address details). Is that possible?

Accepted Answer

Once we have received your order, an automatic process is initiated and you can no longer change your order yourself. Do you still need to make an urgent change? Contact our customer service as soon as possible on +32 (0)14 21 71 91.

Question 5

Can I reorder parts or extra accessories for my DOMO appliance?

Accepted Answer

Yes. We offer many parts and accessories for both our current and older appliances, which means you will be able to enjoy your appliance for as long as possible. Visit the “<a tabindex="0" href="/en/accessories-and-parts" target="_blank" rel="noopener">accessories...

Question 6

Which payment methods are available?

Accepted Answer

There are several payment options available. You can pay with:

Visa
Mastercard
iDeal
Giropay
Bancontact
Maestro

Or you can also pay direct using the web applications of the following banks:

ING
Belfius 
KBC/CBC. 

Payment is always...

Question 7

My payment has not worked. What do I do now?

Accepted Answer

If your payment has been refused or has not been processed, this may be due to a technical problem with us or due to a problem with your bank. Refer to the instructions in the error message on your screen. 
If the problem is related to the chosen payment...

Question 8

Can I request an invoice?

Accepted Answer

Once your order has been processed, you will receive an invoice by e-mail. Can’t find it and want to review it again? Please contact our customer service. They can send a copy of ...

Question 9

When will my order be sent?

Accepted Answer

Products that are in stock leave our warehouse one to two working days after you place your order.
If a certain product is not in stock, we may ship your order in different packages.

Question 10

When will my order be delivered?

Accepted Answer

As soon as the payment has been completed and you have received a confirmation e-mail, the delivery time will start. This will be dependent upon: the type of appliance* you order, the shipping option you selected during checkout...

Question 11

In which countries does DOMO deliver?

Accepted Answer

DOMO delivers to addresses in Belgium, Luxembourg, the Netherlands, France and Germany. Orders with a delivery address not in any of the these countries will not be accepted. 
Large orders, such as refrigerators, freezers and wine refrigerators, are...

Question 12

Can I track my order?

Accepted Answer

Yes. You will receive a track & trace code from our delivery service once your order has left our warehouse; you can use this to track your order.
Please note, it may take a few hours before the track & trace code is visible in the portal...

Question 13

What are the possible causes of a delay to my order?

Accepted Answer

We aim to ship your order within one or two business days. Unfortunately, this is not always possible if we have to process an exceptionally large number of orders (periods before Mother’s Day, Black Friday, Christmas period, etc.). In this case, we will ...

Question 14

What happens to my package if I am not at home during delivery?

Accepted Answer

Our delivery partner will inform you what happens to your package if the delivery cannot take place. Check your mailbox and your e-mail.
What can I do if I know in advance that I won’t be home? Some delivery partners let you choose a different delivery day...

Question 15

I have not received my order. What do I do now?

Accepted Answer

Check the track & trace code. Maybe the delivery date/time of your package has been moved? 
Check the delivery address. Is there an error in the address or postal code? 
Check your mailbox and e-mail. Did you receive a message from the delivery...

Question 16

My order is damaged. Where can I get more information?

Accepted Answer

We will find a solution for you. Fill in the contact form and state “return” as the reason.
Be sure to add some photos of the damage. We will contact you as soon as possible...

Question 17

Why can’t my order be delivered to a collection point?

Accepted Answer

It is not currently possible to have your order delivered to a collection point as standard. We choose the most suitable carrier for each package.
You can of course pass on certain delivery wishes, depending on the delivery service. Not every delivery service...

Question 18

How do I return an article?

Accepted Answer

You can return an article free of charge. Fill in the contact form and state “return” as the reason.
Our customer service will inform you about the steps you ...

Question 19

I am not happy with my order. What do I do?

Accepted Answer

If you are not satisfied with your received product, or you have ordered the wrong item, you can return the item free of charge within a period of 14 days after purchase. 
Please contact our <a tabindex="-1" href="/en/contact-form" target="_blank" rel...

Question 20

My order has arrived damaged. What do I do now?

Accepted Answer

We will find a solution for you. Fill in the contact form and state “return” as the reason.
Be sure to add some photos of the damage. We will contact you as soon as possible...

Question 21

I received something different from what I ordered. What do I do?

Accepted Answer

We have clearly made an unintentional error. Fill in the contact form and state “return” as the reason. Then choose “Wrong item received”.
Our customer service will get to work...

Question 22

My appliance is not working. What can I do?

Accepted Answer

Is your appliance not working in the way it should? Please check if you can solve the problem first by using it differently or changing the settings. Please read the product manual or try the <a tabindex="0" href="/en/productsupport" target="_blank" rel="...

Question 23

Do I have a warranty on my product?

Accepted Answer

A legal warranty period of two years applies to all DOMO appliances. The deep fryers (not Deli-Fryers) have a warranty period of 10 years. The original purchase receipt showing the date of purchase, the name of the store, and the model number serves as proof...

Question 24

What are the warranty conditions?

Accepted Answer

If the product does not correspond to the description, the buyer must inform the seller in writing, accompanied by the original invoice, within a period of two months after discovering this. The warranty is not applicable to: ...

Question 25

I have lost my proof of purchase. What do I do now?

Accepted Answer

The proof of purchase is the sole proof for determining the start date of the warranty period. It is not possible to determine the warranty period without proof of purchase. Did you buy your appliance from one of our dealers? ...

Question 26

Are you looking for the manual of a specific appliance?

Accepted Answer

You can find the information from a few different places: Via the appliance details page. To quickly find this page, use the search bar at the top of this website: enter your

Question 27

There is no recipe booklet in the box of my appliance. Why is that?

Accepted Answer

We stopped printing our recipe booklets in 2021. We chose to do this for ecological reasons. We still make them though. There is a QR code on the box that takes you to the booklet.
Have you already thrown the box away? No problem at all: we publish the recipe...

Question 28

Where can I find the article number of my product?

Accepted Answer

The article number of your product is a code of 4 to 8 characters and always contains a combination of letters and numbers. A few examples include: DO235SW, B3971 or &hellip; 
Enter your article number every time you are looking for support, parts or...

Question 29

DOMO Sustainable

Accepted Answer

Here at DOMO, we are strongly committed to sustainability. Caring for people and the planet. We are always looking for ways to reduce our impact on the environment and reduce our ecological footprint. 
DOMO has been committed to self-sufficiency for...

Question 30

Sustainable production

Accepted Answer

Every employee at DOMO shares the responsibility to meet and improve our high quality standards. This means our customers, employees, partners and suppliers experience a continuously high quality of service, and they can regard DOMO as a reference in the ...

Question 31

About DOMO

Accepted Answer

An overview of our history, values and mission can be found here.

Question 32

Working at DOMO

Accepted Answer

If we have open vacancies, they can be found on our “vacancies” page. If there are no vacancies available, but you are convinced you are the ideal employee for us, please don’t hesitate to contact...

Question 33

Company details

Accepted Answer

Linea 2000 BV
Dompel 9, 2200 Herentals, Belgium VAT number: BE0429153140IBAN account number: BE83 4134 5123 0115
BIC: KREDBEBB022

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