When will my order be sent?

Products that are in stock leave our warehouse one to two working days after you place your order. 
If a certain product is not in stock, we may ship your order in different packages. 

When will my order be delivered?

As soon as the payment has been completed and you have received a confirmation e-mail, the delivery time will start. This will be dependent upon:

  • the type of appliance* you order,
  • the shipping option you selected during checkout,
  • the time you ordered,
  • the country of delivery. 

Orders placed from 1:00 PM Friday to 11:59 PM Sunday will only be processed on Monday (or the next working day in case of public holidays or bridging days). 

*Type of appliances:

  • Small appliances:
    Do you live in Belgium? Then your order will normally be delivered within two working days, provided your ordered item is in stock. It may take a day longer for the Netherlands, France and Germany.
  • Large appliances:
    Did you order a large product (refrigerator, freezer, air conditioner, etc.)? We use adapted transport for this so your products will be delivered correctly. The carrier will contact you to make a delivery appointment. This means the delivery may take a little longer.
In which countries does DOMO deliver?

DOMO delivers to addresses in Belgium, Luxembourg, the Netherlands, France and Germany. Orders with a delivery address not in any of the these countries will not be accepted. 

Large orders, such as refrigerators, freezers and wine refrigerators, are delivered to your door in Belgium and the Netherlands only.

Can I track my order?

Yes. You will receive a track & trace code from our delivery service once your order has left our warehouse; you can use this to track your order. 
Please note, it may take a few hours before the track & trace code is visible in the portal of our delivery services.

What if I'm not home when the order is delivered? The courier will inform you about the next steps. 

What are the possible causes of a delay to my order?

We aim to ship your order within one or two business days. Unfortunately, this is not always possible if we have to process an exceptionally large number of orders (periods before Mother’s Day, Black Friday, Christmas period, etc.). In this case, we will try to keep you informed as much as possible.

Our partners (courier services) may be unexpectedly experiencing a lot of work and it is possible your package will take longer than expected. If this is the case, we recommend you check the track-and-trace link regularly. 

What happens to my package if I am not at home during delivery?

Our delivery partner will inform you what happens to your package if the delivery cannot take place. Check your mailbox and your e-mail.

What can I do if I know in advance that I won’t be home? Some delivery partners let you choose a different delivery day, or let you give permission in advance for the delivery person to leave the package somewhere: under the carport, for example. You can also choose for the package to be taken to a collection point. 

A delivery appointment will be made for larger items such as refrigerators and freezers (+ 40 kg). You will have to pay the costs for a second delivery if you are not at home at the agreed time.

I have not received my order. What do I do now?
  1. Check the track & trace code. Maybe the delivery date/time of your package has been moved? 
  2. Check the delivery address. Is there an error in the address or postal code? 
  3. Check your mailbox and e-mail. Did you receive a message from the delivery partner because you were not at home? Has the package been delivered to your neighbours? Was it taken to a collection point? Has a new delivery time been scheduled? 

Have you checked all of the above but still have no package? Wait a little longer, your order may just be delayed. There is a good chance you will receive your package on the next day. 

Have you still not received your package after 5 working days? Contact our customer service to find a solution. 

My order is damaged. Where can I get more information?

We will find a solution for you. Fill in the contact form and state “return” as the reason.  
Be sure to add some photos of the damage. We will contact you as soon as possible. 

Why can’t my order be delivered to a collection point?

It is not currently possible to have your order delivered to a collection point as standard. We choose the most suitable carrier for each package.

You can of course pass on certain delivery wishes, depending on the delivery service. Not every delivery service offers the same services so be sure to check the information you receive from them. 
For example, you can give permission for the delivery person to drop the parcel off even if you are not home; for example, to leave the package under the carport or deliver it to the neighbours. You can also choose to have it delivered to a collection point.

You can state your delivery wishes as soon as your track & trace code is visible in the delivery service portal. 

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